New Health Spa Questionnaire - Danubius Hotels Group - Hotels in Hungary, Czech Republic, Slovakia, Romania, UK

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New Health Spa Questionnaire

Dear Guest,

your opinion on our services is of utmost importance to us, therefore we kindly ask you to take a few moments and fill in our questionnaire. Your feedback will help us improve our services and adapt them according to your suggestions and wishes. Thank you very much for your help.

Information about your stay

Hotel *
Your Name
Check In
Length of stay	night(s)
Room number
If you would like to receive an answer to your comments, please give us your e-mail address or any other contact details.
My contact

Questions

How did you hear about our hotel?

From friends
Internet
Travel agency
TV / radio
Exhibition
Doctor
Advertising material
Other

Any remarks

Purpose of your visit:

Business
Conference
Sightseeing
Relaxation, wellness
Medical spa stay
Other

Any remarks

Reservation process

Any remarks

Arrival,welcome and check in to the hotel

Any remarks

Friendliness of reception/concierge staff

Any remarks

Atmosphere and peace and quiet of your room

Any remarks

Cleanliness of the room and bathroom

Any remarks

Friendliness of chambermaids and housekeeping staff

Any remarks

Temperature, ventilation and technical conditions (i.e. thermostat control of room)

Any remarks

Room service and minibar content

Any remarks

Atmosphere and cleanliness of public areas

Any remarks

Check out and departure from the hotel

Any remarks

Reservation (if applicable)

Any remarks

Welcome

Any remarks

Atmosphere

Any remarks

Cleanliness

Any remarks

Temperature and Ventilation

Any remarks

Attentiveness and competence of staff

Any remarks

Friendliness of staff

Any remarks

Quality of food and drinks

Any remarks

Presentation and service of food and drinks

Any remarks

Choice and quality of breakfast

Any remarks

Choice and quality of lunch

Any remarks

Choice and quality of dinner

Any remarks

Services of coffee shop and bar

Any remarks

Banqueting services and function rooms (if applicable)

Any remarks

Healthy Choice Menu

Any remarks

Correct invoice received in good time

Any remarks

Doctor’s consultation

Any remarks

Proficiency and helpfulness of themedical department staff (nurses, medical desk)

Any remarks

Timing of treatment plan

Any remarks

Spa reception

Any remarks

Massage

Any remarks

Mud / peat packs

Any remarks

Individualmineral baths

Any remarks

Dry carbon gas baths and applications

Any remarks

Hydrotherapy

Any remarks

Therapeutic gymnastics / physiotherapy

Any remarks

Electrotherapy

Any remarks

Inhalation

Any remarks

Parafango / other packs

Any remarks

Pools, sauna, steam

Any remarks

Fitness room

Any remarks

Beauty

Any remarks

Atmosphere and cleanliness of spa

Any remarks

Overall friendliness of the staff

Any remarks

Opening hours

Any remarks

Welcome cocktail and informationmeeting

Any remarks

Leisure time programs

Any remarks

Cultural programs

Any remarks

Morning news

Any remarks

Advertising and informational materials

Any remarks

Do you intend to visit us again?

Yes
No

Any remarks

Would you recommend us to friends and family?

Yes
No

Any remarks

Do you have any other comments whichmay help us to improve our service, our product ormarketing efforts?

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